Return Policy

Returns and Exchanges

Return Policy
You may return products purchased directly from for a refund, store credit, or exchange within 30 days of the order shipment date.  All returns must be accompanied by a Return Merchandise Authorization number (RMA #).  To obtain an RMA # please contact customer care at 704-658-9332 or by email

Our Mistake? 
If you receive the wrong product, or if your product arrives defective or damaged simply contact customer care at
704-658-9332 or by email  You must contact our customer care department within 30 days of the original shipping date.  We are happy to replace your defective item(s), provided the returned item(s) are received back in their original packaging, along with all accessories.

Change Your Mind?
We will refund your purchase, provided the returned item(s) are received back in their original packaging, along with all accessories and item(s) are in “as-new” condition.  Items marked clearance, close-out or non-returnable are not eligible for a refund and will not be accepted.  Shipping costs will not be refunded.  Please note that you will be responsible for return shipping costs of non-defective merchandise.  Some products are also subject to a 15% restocking fee – feel free to ask if you are unsure if your item is subject to this fee.  Additional restrictions may apply, please contact us for more information.

At this time we do not process exchanges.  If you need a different, size, color or item than the one that you ordered – you must first return the item.  After we have received your returned item, we will issue a store credit with which you may purchase your desired item(s).

All products are warranted against manufacturer defects.
Call our offices with any questions or concerns.

Striker Hand Tools, LLC
Attn: Returns Department
200 Overhill Dr.
Suite C
Mooresville, NC 28117

Questions?  Call 704-658-9332 (8:00am – 5:00pm EST) 

Researched, designed and tested by professionals, STRIKER® products provide users with functional,
innovative solutions. They are engineered for reliability and performance in demanding environments.
STRIKER® is a registered trademark of Mooresville, North Carolina based BISS Product Development.

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